Thank you for shopping with ANCHOSE LLC. We want you to be happy with your purchase. If you are not completely satisfied, this Refund & Return Policy explains how returns, exchanges, and refunds are handled.
By placing an order on https://anchose.site, you agree to this policy.
1. Return Eligibility
You may request a return if:
- The item was delivered damaged.
- You received the wrong item.
- The item has a manufacturing defect.
- The item is unused, unworn, and in its original condition.
- All original tags and packaging are included.
Items that do not meet these requirements may not qualify for a return.
2. Return Period
You may request a return within 30 days of receiving your order.
After 30 days, we may not be able to accept your return unless required by applicable law.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Worn or used clothing
- Washed items
- Items without original tags
- Gift cards
- Final sale or clearance items (unless required by law)
4. How to Request a Return
To start a return, please contact our customer support team.
Include the following information:
- Your full name
- Order number
- Email address used for the order
- Reason for the return
- Photos of the item if it is damaged or incorrect
Our team will review your request and provide return instructions if your request is approved.
5. Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a shipping service with tracking because we are not responsible for returns lost during transit.
6. Refund Process
After we receive and inspect your returned item, we will notify you of the result.
If your return is approved, your refund will be processed to the original payment method.
Refunds are usually issued within 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
7. Exchanges
If you receive the wrong item, a damaged item, or a defective product, we may offer a replacement or exchange, depending on product availability.
Please contact us as soon as possible after receiving your order.
8. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos showing the problem
- A brief description of the issue
We will review your request and work to resolve it as quickly as possible.
9. Order Cancellation
You may request to cancel your order before it has been shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
If you need to cancel an order, please contact us immediately.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us for assistance.
11. Contact Us
If you have any questions about this Refund & Return Policy, please contact us.
ANCHOSE LLC
Owner: LENUTA ROXANA DANIEL
Business Address:
990 HORIZON DR
FLORENCE, KY 41042
United States
Email: info@anchose.site
Website: https://anchose.site
We appreciate your trust in ANCHOSE LLC. Our goal is to provide quality women’s clothing and excellent customer service. We are always happy to help and will do our best to make your shopping experience simple, safe, and enjoyable.
